Legal Document

Refund Policy

Last Updated: April 2026 · EdgeLetter Signal Intelligence Platform · Governed by South African Law

⚠ EdgeLetter provides digital intelligence content. All subscription payments are non-refundable except where required by law.

1. Overview

This Refund Policy explains the terms under which refunds may or may not be issued for EdgeLetter subscriptions. By subscribing, you gain immediate access to digital content and ongoing signal delivery.

2. General Refund Policy

All payments are non-refundable, except where required by applicable law. This includes:

3. No Refund Scenarios

Refunds will not be issued for:

4. Exceptional Cases

ℹ Refunds may be considered at our sole discretion for duplicate billing or technical errors resulting in inability to access the Service. Requests must be submitted within 7 days of the charge.

5. Subscription Cancellation

You may cancel your subscription at any time.

6. Free Trials

If a trial period is offered, charges begin automatically after the trial ends. Failure to cancel before the trial period expires will result in billing. No refunds will be issued for failure to cancel on time.

7. Chargebacks

If you initiate a chargeback without first contacting our support team, your account may be suspended or terminated and future access to the Service may be restricted. We strongly encourage contacting support before initiating any payment disputes.

8. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the Service constitutes acceptance of updates.

Refund Requests & Contact

Submit refund requests within 7 days of charge to:

support@edgeletter.pro